Delivery & Assembly

Sydney Delivery: 

Delivery within Sydney is carried out on Monday and Saturday and during the summer peak period we offer delivery Monday, Thursday, Friday and Saturday. We are happy to provide an initial estimate of delivery time upon placing your order however  we will contact you the day before delivery to provide an exact delivery window. In the event that someone cannot be home to sign for the delivery please notify us so we can arrange an alternative time. Should we agree on a delivery window and then no one is home to accept delivery  a new delivery fee will apply.

Direct  delivery to Illawarra region, Blue Mountains & Central Coast N.S.W:

We are happy to provide an initial estimate of delivery time upon placing your order however  we will contact you the day before delivery to provide an exactly delivery window. In the event that someone cannot be home to sign for the delivery please notify us so we can arrange an alternative time. Should we agree on a delivery window and then no one is home to accept delivery  a new delivery fee will apply

Interstate, Regional & Non Sydney Metro Delivery. ( 3rd party delivery)

Premium Patio deliveries Australia wide. We have teamed up with transport partners to provide particulary great delivery rates to Melbourne, Canberra, Perth, Brisbane and regional N.S.W.  All interstate deliveries are dispatched on Mondays and Wednesdays. Upon placing your order we are happy to provide an estimated delivery day based on our recent delivery experience. Regretfully we are unable to provide an exact delivery day or time. Once your order has been received by the transport providers local depot they will contact you to arrange a delivery time. Shortly after placing your order we will send you tracking details of your delivery. If you have any questions relating to your order please don’t hesitate to contact us. Should they agree on a delivery window with you, and no one is home to accept delivery when agreed  a new delivery fee may apply.

Parcel Delivery:

We use Couriers Please and Australia Post for all small parcels. Should the items be of significant value or a tailor made outdoor furniture cover we will require a signature on delivery.  Where suitable we can have the delivery left in a safe location without a signature.

Upon placing your order we are happy to provide an estimated delivery day based on our recent delivery experience. Regretfully we are unable to provide an exact delivery day or time. Once your parcel has been received by the local depot they will attempt to deliver. In the event you are not home they will leave a card so a re-delivery can be coordinated.

Assistance On Delivery:

Our Sydney and direct regional delivery drivers are requested to assist you to place your furniture/order in a location of your choosing under the following conditions:

  • Providing it is safe to do so.
  • It may not possibly cause harm or damage to people or property.
  • It will not delay future deliveries.

If the above conditions cannot be assured, delivery will be to the safest and most accessible area of the properly.

Since we cannot assure that 3rd party couriers will assist you on delivery we recommend that you arrange for addtional help to move your item to where it is required. All 3rd party deliveries are to the safest and most accessible area of the property.

Removal of  Cardboard & Packaging. 

Please note most products will be delivered in cardboard or in some type of packaging. Our delivery fee does not include removal of cardboard or packaging.

Customers within Sydney  and direct delivery customers in Wollongong, Blue Mountains and Illawarra region may wish to take advantage of cardboard removal service. For $29 we will remove the cardboard from your premise and recycle it. If you’d like to take advantage of cardboard removal please notify us upon placing your order.

Please note: We are not able to offer this service on all occasions.

Assembly

At Premium Patio we design our furniture so it’s mostly assembled in the factory where it should be, and much of our range requires no assembly at all. Please note that all products come boxed or in packaging and in some cases require assembly.

If you’d like your order assembled please let us know when placing your order. Assembly Prices are as follows. In the event you’d like assembly once you’ve received the item a call out fee of $70 applies.

1 – 2 Piece $59
3 Piece Setting $89
5 Piece Setting $119
7 Piece Setting $149
9 Piece Setting $199
11 Piece Setting $249
13 Piece Setting $299
Kimberly Daybed $119