FAQs

Q?

I’ve seen a similar item on another website for less, will you price match?

A.

Short answer is,  no.

Its very easy to reduce price of furniture while still making it look appealing online, just reduce the quality,  specifications and maybe even reducing the overall dimensions.  We at Premium Patio aim to provide quality outdoor furniture for less, rather than just cheap outdoor furniture.

 

Q?

Do you offer assembly?

A.

All Premium Patio Furniture has been designed to be easily to assembled. We go to great lengths to ensure most assembly is done in the factory, where it should be! Much of our range requires no assembly at all. However should you like a professional put your new outdoor setting together we can arrange that as well. Assembly starts from as little as $49.

Let us know if you’d like assembly at time of order.

Q?

How do i make a warranty claim?

A.

Send us an email asap with a photo of the damaged product, your details (Name, Address & telephone) & invoice number.
If you are unable to find your invoice please provide date that goods were paid for. One of our friendly team will contact you within 48 hours to confirm warranty request has been received.

For more information visit the  “Terms & Conditions” page.

You are welcome to call the store however photos and emailed order information are required.

Q?

Will i be supplied a Tax Invoice?

A.

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on sales@Premiumpatio.com.au with your request.

Q?

Is local pick up an option?

A.

Yes, you can pick up from our Eastern Creek  ( Sydney ) warehouse  7:30am – 4pm Monday to Friday. Please note 2 business days notice is requited for collection. Outdoor Furniture Covers are collected from our Alexandria Showroom. Furniture can be collected from the showroom however a $25 transport fee applies.

Warehouse collection must be made on the day arranged.

Items transferred to the store will be returned to warehouse within 2 business days if not collected.

Q?

Can i pay for my order on delivery?

A.

Short answer, no.

We use a professional warehouse and furniture delivery contract team. Payment is required in full before your order can be processed for delivery or pick up.

 

Q?

How much is delivery?

A.

This depends on what item you are looking at, How many you’d like and where you are located.

Here is a estimate guide:

Outdoor Furniture Covers:  $19.90 + $5 for each additional cover

Infrared Outdoor Heaters: $35 – $49ea

Furniture Sydney:

Standard: $95

Concrete: $195 – $269

Melbourne: $125 – $349

Brisbane: $125 – $349

Brisbane: $149 – $395

Q?

How will it take for my order to be delivered after dispatch?

A.

Heaters & Outdoor Covers 

1 – 3 days

WA/ NT: 3 – 4 days

Furniture / Cushions

Courier: 3 – 4 days

WA/NT: 4 – 7 days

Metro areas only

 

Q?

When will my order be dispatched?

A.

Usually within 1 – 2 business days.

If being delivered by our own delivery team we will contact you to arrange a dispatch/delivery time.

Ordered shipped by courier will sent a seperate email with tracking details for delivery.

 

Q?

Do you have a showroom where i can look at your products

A.

Yes, Our showroom is located in Alexandria, 4 km from Sydney’s CBD. Click on contact us on top menu bar for trading hours, address and map.

Q?

How do i place my order?

A.

Phone: 1300 95 90 32

Online:

or

Email: Sales@premiumpatio.com.au

Q?

Does Premium Patio offer a lay-by service?

A.

Yes we do offer a layby service. Unlike most layby’s you don’t need to make regular payments. Simply reserve the item you’d like with 20% deposit. Layby’s are very popular as we can ensure that your furniture is held in stock during the busy summer period.

Please note: Lay-bys are for 6 weeks only. If not collected within 10 weeks your deposit will be forfeited in full. Should you wish to cancel your purchase between time of order and end of 6 week lay-by period a 5% fee apply’s

Q?

What payment methods are accepted?

A.

We accept cash, however prefer Visa, Master Card, bank cheque or money order. American Express is accepted however a 2.5% surcharge will be incurred.

Q?

Does someone need to be home to accept delivery?

A.

It is necessary for someone to be available to accept delivery as we use a secure courier service who requires a signature as proof of delivery. For your convenience, we recommend having your order sent to your work address if being at home during business hours or Saturday is not an option. Furthermore, our carriers will deliver the goods to the safest most accessible point at the delivery address, which does not include carrying the items inside, placement, or removal of packaging. If your order includes larger items, we suggest having an additional person at the delivery address to assist with the placement of your items inside.

Q?

Can my item be delivered to a PO Box?

A.

Other than outdoor furniture covers and small items we are not able to arrange delivery to Po Boxes.

Q?

Can i track my delivery?

A.

All Interstate and parcel deliveries include tracking details. We will send you shipping tracking details at the same time with your receipt.