FAQs

Q?I’ve seen a similar item on another website for less, will you price match?
A.

Short answer is,  no.

Its very easy to reduce price of furniture while still making it look appealing online, just reduce the quality,  specifications and maybe even reducing the overall dimensions.  We at Premium Patio aim to provide quality outdoor furniture for less, rather than just cheap outdoor furniture.

 

Q?Do you offer assembly?
A.

All Premium Patio Furniture has been designed to be easily to assembled. We go to great lengths to ensure most assembly is done in the factory, where it should be! Much of our range requires no assembly at all. However should you like a professional put your new outdoor setting together we can arrange that as well. Assembly starts from as little as $49.

Q?How do i make a warranty claim?
A.

Send us an email asap with a photo of the damaged product, your details (Name, Address & telephone) & invoice number.
If you are unable to find your invoice please provide date that goods were paid for. One of our friendly team will contact you within 1 business day to confirm warranty request has been processed.

For more information visit the  “Terms & Conditions” page.

Q?Will i be supplied a Tax Invoice?
A.

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email our sales team on sales@Premiumpatio.com.au with your request.

Q?Is local pick up an option?
A.

Yes, you can pick up from our Alexandria Showroom.  Due to OH&S  collection is not available from our main warehouse. Please notify us 48 hours before desired collection time.

Should collection not be made within 2 days your order will be returned to our main warehouse.

Q?Can i pay for my order on delivery?
A.

If you located within Sydney and surrounding areas we can accept the balance of payment on delivery via credit card or eftpos ( Not Cash ). A deposit of 20% is require upon placing your order.

Unfortunately we are unable to offer payment upon delivery for interstate deliveries as our contract couriers are not equipped to receive payments. As such full payment is required before your order is dispatched.

Q?How much is delivery?
A.

This depends on which item your after and where you’d like it delivered. If you would like to know exactly how much delivery will be simply drop us an email or call one of our friendly team and we will let you know.

We have teamed up with a national transport supplier so we are able to offer very competitive delivery rates to Melbourne, Canberra and Brisbane.

Our standard furniture delivery in Sydney is $85

Q?How will it take for my order to be delivered after dispatch?
A.

Sydney: Same Day

Illawarra, Central Coast & Blue Mountains: Same day – 2 Business days

NSW & ACT :         2 – 3 business days

QLD & VIC:            2 – 4 business days

WA, TAS, NT, SA:  3 – 5 business days

Q?When will my order be dispatched?
A.

Bulky orders are dispatched every Monday, Wednesday and Saturday.  If you require same day or immediate dispatch this can be arranged for an additional fee.

Q?Do you have a showroom where i can look at your products
A.

Yes, Our showroom is located in Alexandria, 4 km from Sydney’s CBD. Click on contact us on top menu bar for trading hours, address and map.

Q?How do i place my order?
A.

You can either call us at 1300 95 90 32 and speak to one of the friendly Premium Patio Team or you can send us an email with your Name, telephone, address and product’s you’d like to order.

Alternatively you can process your order securely online.

Q?Does Premium Patio offer a lay-by service?
A.

Yes we do offer a layby service. Unlike most layby’s you don’t need to make regular payments. Simply reserve the item you’d like with 20% deposit. Layby’s are very popular as we can ensure that your furniture is held in stock during the busy summer period.

Please note: Lay-bys are for 6 weeks only. If not collected within 10 weeks your deposit will be forfeited in full. Should you wish to cancel your purchase between time of order and end of 6 week lay-by period a 5% fee apply’s

Q?What payment methods are accepted?
A.

We accept cash, however prefer Visa, Master Card, bank cheque or money order. American Express is accepted however a 2.5% surcharge will be incurred.

Q?Does someone need to be home to accept delivery?
A.

It is necessary for someone to be available to accept delivery as we use a secure courier service who requires a signature as proof of delivery. For your convenience, we recommend having your order sent to your work address if being at home during business hours or Saturday is not an option. Furthermore, our carriers will deliver the goods to the safest most accessible point at the delivery address, which does not include carrying the items inside, placement, or removal of packaging. If your order includes larger items, we suggest having an additional person at the delivery address to assist with the placement of your items inside.

Q?Can my item be delivered to a PO Box?
A.

Other than outdoor furniture covers and small items we are not able to arrange delivery to Po Boxes.

Q?Can i track my delivery?
A.

All Interstate and parcel deliveries include tracking details. We will send you shipping tracking details at the same time with your receipt.