Delivery & Assembly

Sydney Delivery

Delivery within Sydney is carried out by our local delivery team. Upon placing your order you can either specify for delivery ASAP of any particular Saturday Delivery.

  • Saturday Delivery

Should you choose Saturday you will be contacted the Friday before delivery with a 3 hour delivery window. Saturday 20 – 45 minutes before delivery you will receive a text or call to advise the delivery is nearby.

  • Delivery ASAP

Should asap delivery be preferred then the delivery team will contact you 2 or 3 days after placing your order with a delivery window on the next available delivery day. If this delivery day/time is not suitable the delivery team will provide you with options to reschedule the delivery.

Please note: If a delivery window is agreed upon between the delivery team the receiver and no-one is home to receive the goods or access is not granted to deliver the goods a redelivery fee will apply.

Direct Delivery To Central Coast / Newcastle / Wollongong / Blue Mountains


We offer direct delivery to the Central Coast, Newcastle, Wollongong and the Blue Mountains every 7 – 10 days.
Within 2 days of placing your order the delivery team will contact you with the next available delivery day in your area. The day before delivery the delivery team will contact you with a delivery window.

Please note depending on the items ordered the order may be delivered by a 3rd party courier or delivered directly. For confirmation of what type of delivery service will be used please let one of our friendly staff know.

Please note: If a delivery window is agreed upon between the delivery team the receiver and no-one is home to receive the goods or access is not granted to deliver the goods a redelivery fee will apply.

Direct Delivery Of Concrete Table/Setting


Our Copenhagen range of concrete dining and bar tables range from 70kg to over 140kg. They are delivered to Sydney, Central Coast, Newcastle, Blue Mountains and Wollongong using our own delivery team. They require 2 or 3 strong men to deliver them. Please note the Bar Table cannot be delivered via fire stairs. The concrete dining table cannot be delivered up more 1 level of fire stairs.

Concrete Table/Settings Delivery Australia Wide


Delivery is also available outside Sydney, Newcastle, Wollongong & surrounding areas however dining tables larger than 165cm & bar tables can only be delivered on a pallet due to the weight, and to avoid damage. Please note the driver will not assist in moving the table to your desired location or anywhere else.
You will require 2 – 4 STRONG people to move the table once delivered. The delivery driver may take the pallet away at their discretion.

Non direct deliveries will come with online tracking so you can monitor what day the delivery is due to arrive.
You can also request delivery days with the delivery company directly. Note These deliveries are always done between Monday to Friday and may not call prior to delivery or offer a delivery window.

Non Sydney, Melbourne and surrounds delivery. (3rd party delivery)


Premium Patio deliveries Australia wide. We have teamed up with transport partners to provide particulary great delivery rates to Canberra, Perth, Brisbane and regional N.S.W.  All interstate deliveries are dispatched on within 2 – 3 business day after order unless requested otherwise. Upon placing your order we are happy to provide an estimated delivery day based on our recent delivery experience. Regretfully we are unable to provide an exact delivery day or time. Once your order has been received by the transport providers local depot they will contact you to arrange a delivery day. Shortly after placing your order we will send you tracking details of your delivery. If you have any questions relating to your order please don’t hesitate to contact us. Should they agree on a delivery window with you, and no one is home to accept delivery when agreed a new delivery fee may apply.

Parcel Delivery


We use Couriers Please, Fastway and Australia Post for all small parcels. Should the items be of significant value or a tailor made outdoor furniture cover we will require a signature on delivery.  Where suitable we can have the delivery left in a safe location without a signature.

Upon placing your order we are happy to provide an estimated delivery day based on our recent delivery experience. Regretfully we are unable to provide an exact delivery day or time. Once your parcel has been received by the local depot they will attempt to deliver. In the event you are not home they will leave a card so a re-delivery can be coordinated.

Assistance On Delivery:


Our Sydney and direct regional delivery drivers are requested to assist you to place your furniture/order in a location of your choosing under the following conditions:

  • Providing it is safe to do so.
  • It may not possibly cause harm or damage to people or property.
  • It will not delay future deliveries.

If the above conditions cannot be assured, delivery will be to the safest and most accessible area of the properly.

Since we cannot assure that 3rd party couriers will assist you on delivery we recommend that you arrange for addtional help to move your item to where it is required. All 3rd party deliveries are to the safest and most accessible area of the property.

Removal of  Cardboard & Packaging


Please note most products will be delivered in cardboard or in some type of packaging. Our delivery fee does not include removal of cardboard or packaging.

Customers within Sydney, Melbourne  and direct delivery customers in Wollongong, Blue Mountains and Illawarra region may wish to take advantage of cardboard removal service. For $29 we will remove the cardboard from your premise and recycle it. If you’d like to take advantage of cardboard removal please notify us upon placing your order.

Please note: We are not able to offer this service on all occasions.

Assembly


At Premium Patio we design our furniture so it’s mostly assembled in the factory where it should be, and much of our range requires no assembly at all. Please note that all products come boxed or in packaging and in some cases require assembly.

If you’d like your order assembled please let us know when placing your order. Assembly Prices are as follows. In the event you’d like assembly once you’ve received the item a call out fee of $79 applies.

Assembly Charges


Chair $19ea
Bench $19ea
Concrete Bench $49
Table 80cm or less $29ea
Table ( Non Concrete ) $59ea
Table concrete $89ea
Lounge Setting $129
Lounge 1 Piece $39ea